Rutgers Compliance Hotline

Normal Reporting Pathways

The university has established reporting pathways for particular issues or concerns. 

  1. Normally, employees should voice their concerns or report their issues to their immediate supervisor/manager. 
  2. Where employees are unable to voice their concerns or report issues to their supervisor/manager, they are encouraged to make reports through their department/school's management chain. 
  3. Employees are also encouraged to contact departments that have been assigned to deal with certain issues or reports. Our compliance directory page provides the list of various issues and the departments that may be contacted for more information or to make a report.  

Rutgers Compliance Hotline

In addition, the university has contracted with a third-party service, Navex Global, to provide the Rutgers community with a reporting mechanism, called the Rutgers Compliance Hotline, that can be used to make reports anonymously. Concerns related to financial, athletics, health care, research, affirmative action, and other issues can be filed anonymously 24 hours a day, seven days a week at 1-800-215-9664 or by submitting an online report.

Benefits of the Rutgers Compliance Hotline

While Rutgers policy and law prohibit retaliation against employees who make reports in good faith, the use of Rutgers Compliance Hotline services may provide additional assurances to employees who want to make reports but who fear retaliation. At the same time, anonymous reporting allows the pertinent details of the concern to be collected and fully investigated by the university with corrective action being taken where appropriate. Upon making their report to the Rutgers Compliance Hotline, individuals are assigned a unique code that will allow them to follow up to determine the outcome of their concern or to provide additional information if they choose to do so.

What Should Be Reported?

Activities or conduct that you believe violate a state or federal law or university policy should be reported. This includes violations of contracts and grants, ethics policy, financial reporting, health care delivery and documentation practices, and other compliance violations of any kind.

What Should Not Be Reported?

The Rutgers Compliance Hotline service is not expected to receive concerns for which the university does not have responsibility or that are:

  • Emergencies (call 9-1-1)
  • Employment concerns, such as performance evaluations, merit raises or supervisory issues, that should be addressed with University Human Resources.
  • Student concerns that should be addressed through the Office of Student Affairs Compliance.
  • Grievances filed by faculty and staff that are governed by institutional policies and procedures

Once a Report is Made

Notifications of reports received by Rutgers Compliance Hotline are sent to the Rutgers Biomedical and Health Sciences Office of Ethics, Compliance and Corporate Integrity (RBHS OECCI) for review and assignment to investigators. RBHS OECCI retains an experienced manager who triages the reports and makes the necessary investigation assignments. The assignments are based on the nature of the report:  For example:

  • While most financial matters may be investigated by the Office of Internal Audit, some financial matters relating to billing for healthcare services may remain with RBHS OECCI and other financial matters relating to grants and contracts may be assiged to the Division of Contract and Grant Accounting for investigation.  
  • Issues that relate to the provision, documentation and billing for healthcare goods and services as well as issues that relate to the healthcare-related modified Corporate Integrity Agreement (CIA) and any of the areas listed in the CIA are normally investigated by the RBHS OECCI.
  • Non-financial matters are directed to the appropriate University department for action.

Use of the Rutgers Compliance Hotline also allows for university personnel investigating the concern to ask questions of the person making the report.

Finally, after all reports are thoroughly investigated, there is a final resolution, which is recorded.